Individual service components are monitored from a dedicated Nagios instance operated by SUNET ops. 

The overall service availability is monitored from the pingdom.com platform from multiple locations world wide. Pingdom checks from notrhamerica/europe are integrated with public status pages delivered by status.io platform and available  at https://status.seamlessaccess.org 

Pingdom.com and status.io platforms are procured for SeamlessAccess needs, and admins are SA ops team. The owner should be transferred to the SA ops team shared account. 


#

Metric name

Is KPI?

 

Description

Current visibility

Methods and tools

Frequency/period

Target

Events and alerts

Processing of results

Responsible

 
SeamlessAccess Service
  •  
HTTPS uptime and response time of service.seamlessaccess.orghttps://status.seamlessaccess.org 

Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica,

Feeds status.io with results from norhtamerica+europe

1 minute

If down, sends email to SA ops team 

after 2 minutes from the region northamerica+europe

instantly from the region  asiapacific and latinamerica

Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
2SeamlessAccess Service
  •  
Page speed of service.seamlessaccess.orgInternally within pingdomVarious page speed  and quality checks by pingdom30 minutes
-Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
3SeamlessAccess Metadata
  •  
HTTPS uptime and response time of md.seamlessaccess.orghttps://md.seamlessaccess.org 

Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica,

Feeds status.io with results from norhtamerica+europe

1 minute

If down, sends email to SA ops team 

after 2 minutes from the region northamerica+europe

instantly from the region  asiapacific and latinamerica

Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
4SeamlessAccess Metadata
  •  
Page speed of md.seamlessaccess.orgInternally within pingdomVarious page speed  and quality checks by pingdom30 minutes
-Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
5SeamlessAccess website
  •  
HTTPS uptime and response time of seamlessaccess.orghttps://seamlessaccess.org 

Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica,

Feeds status.io with results from norhtamerica+europe

1 minute

If down, sends email to SA ops team 

after 2 minutes from the region northamerica+europe

instantly from the region  asiapacific and latinamerica

Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
6SeamlessAccess website
  •  
Page speed of seamlessaccess.orgInternally within pingdomVarious page speed  and quality checks by pingdom30 minutes
-Pingdom sends monthly report to SA ops teamSeamlessAccess ops team

The service is monitored by SUNET NOC as well in their own platform. The documentation of it is found here https://wiki.sunet.se/display/sunetops/Monitoring.

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