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Transition to service Operational documentation: Use templates at Service Template
To include
- OLA:
- User support worflows:
- Operations requirements: e.g Ops KPIs
- Support workflows manuals and documentation, including proactive and reactive: eduGAIN Support Manuals
- The team staffing and rotation: eduGAIN Support Staffing and Rotation
- Branding simply as eduGAIN support - address added at the https://edugain.org/contact/ and https://technical.edugain.org/contact
Branding/visibility:
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- No special web presence on innovation required - bundle with overall eduGAIN innovation section.
- Visibility - outreach at AARC, FIM4R, REFEDS meetings throughout the pilot period.
- Already presented at REFEDS/AARC November/December 2016
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