First topic: Network operating Center, ticketing and monitoring systems for Campus Network Services:

For campus network purposes, we need a NOC, monitoring and ticketing system. These systems and services have to  aggregate their information from within several (sub)services like Wi-Fi, LAN, firewall, radius and other stuff. However, each NREN has it implemented in a different way. Either doing it themselves, or in collaboration with institutes or a third party. What are the best practices to set these systems up? Can we use NAV and Argus from SIKT NREN-wide for this? Should we develop something more?  How can this be used, what are best practices?

Furthermore, How could you best organize a NOC for this? What does it take to organize a NOC 24x7 in-house and what are the (dis)advantages of this in relation to outsource it to a market party? Especially if you mix services like wired, wireless, firewall. Can we make a plan together how such a NOC should look like and what the requirements are? For housing, personnel/profiles, equipment, and so on. Can we outsource field services and/or leave it up to the institute? What is then needed for training them? Is there international collaboration possible? E.g. sharing NOC employees, first/second line helpdesk, etc? 

Short break

Wrap up, end of workshop day 1

Dinner (optional)