...

     </soap:Body>

</soap:Envelope>

Enterprise Service Bus (ESB)

The net.dante.otrs.OTRSProducer JAVA class connects to the test-esb01.geant.net ActiveMQ Message Broker, using credentials stored in the otrs.properties file.

...

The XML returned from the OTRS Web Service TicketGet operation is sent as a plain text message to the ESB and stored in the OTRS queue.