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1Preparation of documentation - based on the SA2 Service Template







Service Description

-Development team prepares

-SM signs off

See section 1 of eduroam Managed IdP Service Description

IN PROGRESS

(DEV TEAM DONE, awaiting sign-off)

09 July 2018

Service policy (Terms of use, SLA)

-Development team prepares

-GEANT T&I operation support/Core team signs off

Separte policies for NROs, eduroam Managed IdP administrators and end users are described at eduroam Managed IdP Service Policy.

GEANT should sign it off as a legal body that is responsible for the service.

IN PROGRESS

(dev team done, awaiting sign-off)

09 July 2018

Branding and Visibility

-Development team prepares

-SM signs off

Web page text at https://www.eduroam.org/eduroam-managed-idp/

IN PROGRESS

(dev team done, awaiting sign-off)

09 July 2018

Operational Requirements

-Development team prepares

-SM and core team sign off

documented here

IN PROGRESS

(dev team done, awaiting sign-off)

Feb 2018

OLA

-Development team prepares

-SM and GEANT T&I operation support/Core team sign off

There is no OLA template at the moment, but potentially Nicole's core team can help out.



Operational documentation

-Development team prepares

-SM signs off, test team can validate

Dev team prepared this in the corresponding Wiki page

IN PROGRESS

(dev team done, awaiting sign-off)

10 July 2018

Operational processes

-Development team prepares

-SM signs off, test team can validate

Need to define: service order (what happens from point of interest to service availability for a customer) and support process. Marina sent the questionnaire prepared by the Task 4 to Stefan to provide the info and Task 4 can draw the flow charts.

The questionnaire is here.

IN PROGRESS

(dev team done, awaiting sign-off)

10 July 2018

User documentation

-Development team prepares

-SM signs off, test team can validate

A guide to eduroam Managed IdP for federation administrators was created in the eduroam wiki (common to eduroam CAT and eduroam Managed IdP as their NRO-level appearance is nearly identical)

A guide to eduroam Managed IdP for institution administrators - to be created in the eduroam wiki (similar like for CAT)

A guide for the end users is not needed, it is embedded in the GUI.

IN PROGRESS

11 July 2018

User support

-Development team prepares

-SM signs off, test team can validate

Prepare the FAQ for the first level support. List is available here.  Add them to the current FAQ that service desk uses + enable service desk to check by themselves if a user's IdP is managed eduroam IdP

IN PROGRESS

(dev team done, awaiting sign-off)

10 July 2018

GDPR - data inventory, privacy notice, DPA

-Development team prepares

-GDPR accountable and SM signs off

Data inventory prepared as part of the eduroam one

IN PROGRESS

(dev team done, awaiting sign-off)

June 2018
2Test and validation





Make a test plan

Development team and Test team prepares

Testing of the code was done

Penetration testing on the production deployment before "cutting the ribbon"






3IPR compliance checking





IPR compliance

IPR accountable

Route the request through GEANT T&I operation support/Core team

Define with Stefan and Miro on what needs to go through the IPR check and send a request to Nicole to field through GEANT. Stefan Winter prepared the IPR request (what are the software components, libraries, tools used) on this page.

IN PROGRESS11 July 2018
4GDPR compliance checkingGDPR accountable




Data inventory and mapping
Data inventory is already prepared; with Nicole and Ana to carry out assessment

Status
colourGreen
titleDONE




Update the privacy notice
Update the eduroam privacy notice to include the managed eduroam IdP as well. Publish once the production gate is passed.





Prepare the data processing agreement




5Operational team establishment





Appoint service managerOperations accountableIt comes under the eduroam service family and existing service manager.

Status
colourGreen
titleDONE




Define roles, skills, manpower neededDevelopment team




Appoint operational team members

SM

It could be done by the Srce & Maja/Tomasz team - for GN4-2, for GN4-3 it should be defined and clarified. (Dubravko could be Radius, Dragan for the system upgrades).

The development support will be needed by Stefan&Tomasz

IN PROGRESS



6Operational team training





Training the operational team

Development team prepares

eduroam-OT is trained

TBD,over couple of VC should suffice


7Support team establishment





Establish the support team
Level 1 will done by the SD, L2 will be over the eduroam-ot, L3 will be via the development team

Status
colourGreen
titleDONE



8Support team training





Training of the support team

Development team prepares

eduroam-OT is trained

TBD,over couple of VC should suffice


9Deployment in production environment





Central monitoring set up

GEANT T&I operation support/Core team

Plan A : monitoring core team

Plan B can be covered by Miro - Nagios by Srce

Specific monitoring need to be scribed by the development team

Status
titleon HOLD




Back up and restorecore team

Status
titleon HOLD




Resource inventory configuredcore team

Status
titleon HOLD




VM provision


GEANT T&I operation support/Core team

Plan A: GEANT IT VMs (if in place till the end of July)

Plan B: Cloud VMs (if in place till end of August)

Plan C: SURFNet





Installation of the components

Status
titleon HOLD




Raspberry Pi for the root CA

Development team

GEANT T&I operation support/Core team

Needs to be procured - Stefan will buy over Restena and claim over the project JRA3 / SA2

GEANT T&I operation support/Core team: can organise the root CA creation ceremony, and safe offline storing og the Raspberry PI (in a safe)

IN PROGRESS

shippedin RESTENA offices, still wrapped, awaiting details for key ceremony

13 July 2018















stefan/miro needs to write up this in details ...




10Service Promotion





Web site update

PR team

Development team to provide the text

Marina can share a narrative template

Justin to check with Karl what is prepared

Prepare all in the eduroam PR site, but publish when the production gate is passed. Web page draft at https://www.eduroam.org/eduroam-managed-idp/

A new page describing the service offering (similar to CAT).

Link that new page from the NRO page and Institution page.

IN PROGRESS




Add the service to the partner services portfolio

Justin

Talk to Nathalie/Silvie Francisci silvie.Francisci@geant.org about the Partner Portal and getting the service in there.

Note with partner portal that it also shows what services NRENs have taken, so whenever an NREN adopts the service the partner relations team should be updated so they can update the NREN's specific portal page.

Promotion via the eduroam-SG, by the service manager

Emailed Nathalie 10.07.18


Contact the people/NRENs who took part in the infoshare to update them on service availabilityPartner RelationsJustin will co-ordinate with Nathalie. Two communications: First to the participants who joined the infoshare to say that the gate is passed and service is coming, and note 10,000 user cap and free of charge. Second upon launch to the GEANT partner list.




Slide deck from the infosahres that can be sent out by Parter Relations to partner NRENs when service is live

Update the eduoam flyer with the managed service element




Silvie





Training/info video to put on the websiteKarlLower priority.


Article for CONNECTJustin and KarlNeed to register interest with Paul Maurice by 27th July, and provide final copy and images by 24th August.


Launch announcement in Tryfon's weekly email when reachedJustin and Tryfon



Twitter #lovetoeduroam upon launchKarl


...