...
- What infrastructure have your organization deployed?
(e.g. fiber + equipment) - What services are your organization offering and maintaining?
- Which tools are you using to manage/monitor the network?
Slide 2 - NOC structure
- Which roles and coverage and responsibility does your staff have?
(e.g. dispatchers or experts, 24/7 or daytime) - How is your NOC organized?
(e.g. centralized, distributed or out-sourced) - How does the NOC work with different kinds of tools?
(e.g. tool integration)
Slide 3 - Front end
- What types of users are using your network and services?
- How does the SLAs or agreements you have with your customers look like?
- Which tools are used to communicate with and keep track of users?
Slide 4 - Inter NOC communication
- How do your NOC communicate internally and with other groups in your organization?
- How does your NOC communicate NOCs outside your organization?
(e.g. provider and/or customer NOCs) - Which tools are used to facilitate inter-NOC communication?
Slide 5 - Documentation
- What information do your NOC document?
- Which tools are used to create and update documentation?
- Do you have any Best Practice Documents available to share?