...
- workflow
- this label concerns everything related to workflows in the broadest sense
- procedures
- this label concerns everything related to procedures that are in place in the different NOCs
- contact method
- this label concerns everything related to the different means that the NOC contact and can be contacted in, and consists of
- phone
- call intake
- IVR
- call-duration
- call-logging
- call-mechanisms
- fax
- form
- sms
- web
- this label concerns everything related to the different means that the NOC contact and can be contacted in, and consists of
- SLA
- SLD
- telco
- this label concerns everything related to procedures / agreements / contracts / contacts with telecommunication operators
- hardware
- this label concerns everything related to the physical hardware of which the network consists
- upgrade
- this label concerns everything related to the upgrading of the system software of network elements
- configuration
- this label concerns everything related to the configuration of the network and configuration managament as described in the ITIL framework
- architecture
- this label concerns everything related to the network design & architecture
- third-parties
- this label concerns everything related to procedures / agreements / contracts / contacts with third parties and more specifically
- telco
- this label concerns everything related to procedures / agreements / contracts / contacts with telecommunication operators
- vendor
- RMA
- this label concerns everything related the replacement and installing of hardware
- incident
- this label concerns everything related to the incident management as described in the ITIL framework
- change
- this label concerns everything related to the change management as described in the ITIL framework
- problem
- this label concerns everything related to the problem management as described in the ITIL framework