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eduroam Managed IdP is not replacing your helpdesk! While we hope to do you a good service by taking the technical task of user account management and network admission checks into our hands, we can not take your users' phone calls or tell them how to fix problems on their computers. eduroam Managed IdP installers work on the supported platforms if these have not been modified beyond reason by the end-user, and we hope the installation process with them is intuitive enough; but we can not give you guarantees that you will not ever hear from failing users again.
Enrolling my institution for eduroam
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Managed IdP
Step 1: Requesting an entry for your
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IdP
eduroam CAT Managed IdP follows the usual organizational organisational model of eduroam: your national federation eduroam National Roaming Operator (NRO) administrator has control over all the Identity Providers in his country or region. To manage your institution with eduroam CATManaged IdP, please let your national NRO administrator know that you want to participate using your usual communications channels.
If he the NRO administrator finds you eligible for the service, he they will send you an invitation email with a token (the token is valid for 24 hours after sending it to you). You can then follow the supplied link with the token, log into the eduroam Administration Managed IdP administration interface, and start managing your institution - see the next section for details of institution and profile setup.
Step 2:
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Logging into eduroam
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Managed IdP
When clicking on the Administration interface linkmenu item "Manage → eduroam admin access", you will be automatically sent to the eduroam Support Services' federated login service. This login service does not work with site-specific usernames and passwords; instead you are presented with a list of sources of identity. Choose any organization that you have an account with:
* eduGAIN: many universities across Europe have already joined the educational Global Authorisation INfrastructure - if your organization organisation is among them, click on that institution and authenticate with your home organizationorganisation's usual web login credentials
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Some users have noted that none of the above options suits them: e.g. their institution is not participating in eduGAIN, and they have an aversion against using social networks. We understand that if a user finds all the numerous authentication options unacceptable, then he will have a hard time logging in. However, at this moment we do not have a good solution to that problem. It might be worth considering creating a social network account just for the purpose of logging in here; even if the service portfolio offered by e.g. Google is not interesting for the user, their authentication service in itself is useful on its own.
Configuring my
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IdP's properties
Overview
There are basically four groups of information which we need to ask of you before we can create good-looking installers for you:
- general information about your institution (e.g. logo, approximate location, name)
- helpdesk contact details (mail, phone, web)
media properties (e.g. SSIDs, wired support)
- RADIUS and EAP details
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