The Production functional block is in charge of service management. Specifically, the products offered in Core Commerce Management are built using the Customer-Facing Services (CFSs), which are exposed by the Production functional block. The CFSs, on the other hand, are built within Production using Resource-Facing Services (RFSs) and Resource Functions (RFs). Using the exposed APIs of this functional block, the Core Commerce Management block can ask for the fulfilment of services that compose a given ordered product, or the Engagement Management block can forward a user request for changing an existing service. The main functionalities of the Production block include all activities related to the end-to-end service and resource lifecycle management, including – in the case of multi-domain service partnering – actions that may span across multiple organisations that are part of the ecosystem. The Production block is also responsible for the service development, infrastructure deployment, operations management, usage and performance management, workforce management, resource provisioning, service and resources catalogues and inventories, etc. The Production functional block enables a flexible solution that can respond with the desired agility, based on the principle of decoupling the process of how services are implemented from the way the production services are offered to the users. This automatically focuses the Core Commerce Management block on a different approach to building products, which is by reviewing what underlying services are offered from the Production block and how they can be combined together to achieve the desired product. At the same time, the differentiation between CFS and RFS enables transparent switching from one technology to another without any changes required above the RFS level or in the exposed services outside the Production block. Related to the Production functional block is the Operational Domain Management, which defines the scope of operations within an administrative boundary (the organisation itself or an external partner) or a technology boundary (services and resources exposed in that domain). The operational domain manages the complete lifecycle of all services and resources that fall into that domain, including service creation, provisioning, termination, assurance, usage and related processes. A composite operational domain is defined as an operational domain that creates services based on services offered from other operational domains. In this way, a production service can be defined as a combination of multiple exposed services from multiple operational/technical domains. In addition, the same exposed APIs can be used for a broad range of services (related to connectivity, such as circuits, or endpoint-oriented, such as VMs or applications). This, of course, requires a suitable information model that will enable the high-level abstraction needed to describe all types of services in a common, technology-agnostic way. |