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• Compatibility with existing systems (TODO - list current API calls (i.e. for ticket generation)) 
• Follow ITIL standards where possible in naming conventions etc 
• Developed within the technical stack we have discussed 

 
Support and Maintenance 

If security issues become apparent within the system what is the response time that can be expected to patch such issues?  

What is the predicted upgrade path for future versions?  

If new features are requested after the key features are complete will this be possible? 

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We would require this to be developed through 2024 with continuous delivery so we can A/B test against the existing product as well as build integrations and setup of server infrastructure.  

The key features would need to be delivered within the current year.  

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