Introduction
:In September 2016 SIG-Marcomms formulated the need for a larger workshop or exercise about crisis management and crisis communication. Crisis management is becoming an increasingly urgent topic for NREN's and different SIG's and TF's have signaled a need for more discussion, awareness and training on this subject.
To fulfill this need and to facilitate the broader discussion about crisis management between all relevant communities, GEANT will organize a two day crisis management event in November 2017.
To get a clearer idea of what kind of crises NREN's are dealing with, you can read the blog of the SIG-Marcomms meeting here: https://blog.geant.org/2016/09/30/keep-calm-and-carry-on-communicating/.
Venue and dates
Dates: :The University of Malaga has kindly accepted to host this event on November 20 and 21. Details and directions will follow shortly.Objectives of the event, 2017
Venue: The event will take place in Malaga at
Escuela Técnica Superior de Ingeniería Informática
Bulevar Louis Pasteur, 35
29071 Málaga, Spain
Objectives
- Ensuring awareness of crisis management as a priority throughout the community;
- Ensuring all NRENs have the tools and guidelines to form or enhance their crisis management plans and procedures;
- Creating a common understanding and terminology to deal with crises on a European (long term: global) scale;
- Kickstart an overarching Crisis Management community to share best practices.
- Everyone goes away with at least one point of action on crisis management
Deliverables
from the event:- Lightweight template for crisis management plans on an NREN level;
- Rudimentary European crisis management procedure;
- Agreed upon language to describe incidents/ shared terminology;
- Key contact lists for major incidents;
- Inventory: who is working on what.
Target group
:- We invite all NRENs to send to CLAW representatives from their NOC, marketing-communications, CSIRT and/or information security management teams.
Working group
:This event is being organised by a working group consisting of:
- Robert Tofte, Nordunet - SIG-ISM
- Robert Haymon-Collins, Jisc - SIG-Marcomms
- Laetitia Lagneau, Belnet - SIG-Marcomms
- Wojciech Bohdanowicz, PSNC - SIG-Marcomms
- Damian Niemir, PSNC - SIG-Marcomms
- Giovanni Sorenti, Jisc - SIG-NOC
- Joze Hanc, ARNES - SIG-NOC
- Jordi Guijarro, CSUC - TF CSIRT
- Francisco Monserrat, RedIRIS - TF CSIRT
- Victoriano Giralt, University of Malaga
- Nicole Harris, GEANT
- Sigita Jurkynaitė, GEANT
- Dick Visser, GEANT
- Steffie Bosman, GEANT
- Charlie van Genuchten, GEANT/SURFnet
There is a preliminary planning available.
Draft programme (all times in CET)
Monday, November 20
Time | What |
9.00 – 9.30 | Welcome
|
9.30 – 12.00 | Crisis exercise
|
12.00 - 12.30 | Coffee break |
12.30 – 13.00 | Recap
|
13.00 – 14.00 | Lunch |
14.00 – 14.30 | Lightning talks |
14.30 – 16.30 | Thriving under pressure
|
16.30 – 17.00 | Lightning talks |
19.00 | Dinner and drinks |
Tuesday, November 21
Time | What |
9.00 – 9.30 | Introduction |
9.30 – 10.00 | Lightning talks |
10.00 – 12.40 | Explorers and Receivers Deliverables:
|
12.40 – 13.45 | Lunch |
13.45 – 14.45 | Recap
|
14.45 – 15.00 | Closing remarks |