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Credentials and Access

SSH Access

• Please use your GEANT AD account(GEANT\dante.xxx or GEANT\Firsname.Lastname)to have ssh access and sudoer rights on the required servers.

Other Access

• Required credentials are in the "GÉANT Dashboard v3" LastPass folder

Problems

New alarms are not appearing in the gui

Possible Cause: Traps not being processed by RabbitMQ

Analysis

1. Open one or more of the following RabbitMQ management consoles.  (Credentials are in the "GÉANT Dashboard v3" LastPass folder)
   • https://prod-noc-alarms01.geant.org:15672/
   • https://prod-noc-alarms02.geant.org:15672/
   • https://prod-noc-alarms03.geant.org:15672/
2. Scroll down to the "Nodes" section
3. There should be 3 rows in the table and all status icons should be green (currently - there is a red bar showing a deprecated node - this will be removed when possible).  The expected node names are:
   • rabbit@prod-noc-alarms01
   • rabbit@prod-noc-alarms02
   • rabbit@prod-noc-alarms03

Solution

1. If one of the 3 nodes is failing or missing from the list, log into the failing server via ssh and restart the RabbitMQ service:

   • systemctl restart dashboard-docker.service

2. After a minute or two the management consoles should show the cluster is restored.

Solution #2

1. If all 3 nodes appear in the list, but if the state of the nodes is different when logging into their respective administration gui's
   • follow these instructions to restart/rebootstrap the cluster 

Collectors have stopped working

Analysis

1. Open this Correlation status dashboard
2. Scroll down to the "Collectors" panel
3. Check that the graph shows a nonzero rate of traps being processes

Solution

1. On each of the following servers:
   • net-alarms01.geant.org
   • net-alarms02.geant.org
   • net-alarms03.geant.org
2. Log in via ssh and execute the following command:

   • sudo systemctl restart trap_collector

Possible Cause: Correlators have stopped working

Analysis

1. Open this Correlation status dashboard
2. Scroll down to the "Collectors" panel
3. Check that the graph shows the leader collector processing a non-zero rate of traps.  The current leader can be identified by the FORWARDER with state 2 in the "Raft States" panel.

Solution

1. On each of the following servers:
   • net-alarms01.geant.org
   • net-alarms02.geant.org
   • net-alarms03.geant.org
2. Log in via ssh and execute the following command:

   • sudo systemctl restart trap_correlator

Problem

Solution

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