The overarching digital transformation is permeating every aspect of digital services,including networking. The demands of the fourth industrial revolution are not confined to the exclusively commercial world of the newly named Digital Service Providers [CSPDT18];the ways in which the digital transformation affects communications and data processing, and the changes it brings,are also very much in evidencein the research and education sphere. This transformational wave is a strong driver for National Research and Education Networks (NRENs)to investigate how they respond to demand, to rethink their communication with endusers, optimise their productivity and operations, and transform the processes needed to provide their services. The envisioned goal includes automated operation centres and smooth scalability, an opportunity for further growth by establishing ecosystems wherein multiple partners can work together in an agile, seamless manner and at the same time provide increased value to their endusers. | 
