This page aims to give a brief overview of preparing your computer (Mac, Windows or Linux) so that you will be able to access training sessions, webinars and meetings that are being hosted on Adobe Connect. The possible permutations of browser and operating sysem makes this more complicated, so we will focus on non OS specific browsers (Chrome and Firefox)one browser which I know to work and works across OSs, Chrome, but other browsers should also work fine. The first section, 'Preparation' is crucial, and it contains some extra tips and tricks to make your online meetings even more successful.
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In order to use all the functionality of the Adobe Connect service you will need to install a the Flashplayer browser plugin and the Adobe Connect Add-on. You should not need administrator rights to do thisinstall the add-on, but Flashplayer will need admin rights, so it might be a good idea to ask your local IT Support person to help with this procedure in case you hit any problems.
The steps:
- Install Flash Player
- Head to test page
- Install Adobe Connect Add-on if necessary
- Restart
There is a webpage you can head to to test if your browser is ready to access the meeting:
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When you visit this link, a test procedure will start to run, check that you have Flash Player installed, check that you are able to connect to the service, checks your connection speed and if you have the Adobe Connect Add-in installed and working. If you get all green ticks, then you are good to go, otherwise follow the instructions on screen to solve your problem. If you dont see the test procedure running at all, then you dont have flash player installed, so follow the 'Download Flashplayer' link provided and install that first.
After all that installing, especially on Windows, its a good idea to restart your machine, at least close and re-open your browser, just to make sure the installers completed successfully.
NOTE: It is highly recommended that you keep your Flash player up-to-date and you check this page regularly to make sure that your browser is always ready to access a Connect meeting.
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You should accessing online meetings using a wired ethernet connection, these applications are demanding on the network and the packet drop can be high over WiFi and you will tend to experience lag, dropped audio and other connection problems. If at all possible, you should use a wired connection, especially if you are hosting the webinar or chairing the meeting. If you can't get a wired connection, you should consider using audio only (no video) as this will help with the badwidth.
Environment
Lastly, your environment should be reasonably quiet, comfortable and have a ready supply of coffee.
Try it out!
GEANT Training has a permanent Connect room setup for online training courses and meetings, which you can find at https://connect.sunet.se/geant-training.
Note that by default, audio is disabled in this room, but if you can enter the room as a guest and see your name in the participants list, then you should be good to go.
Thanks
We would like to thank SUNET, the Swedish National Research and Education Network, for providing us with access to their Adobe Connect instance, to use within the GEANT Project and for training purposes. This kind of collaborative support within the community is what makes it so great, so thank you.