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This page contains service description outlining how and where service should be used, targeted users, service delivery model and service elements and topology. RESPONSIBLE: Information provided in this page is initially populated by the development team (during the transition phase), and revised based on the need or in a yearly service check by eduroam Managed IdP Service Manager, with exception of CBA which remains the responsibility of business development teamperiodically. |
Service description
eduroam Managed IdP enables eligible institutions to outsource the technical setup of eduroam IdP functions to the eduroam Operations Team. eduroam IdP administrators use the service instead of a local authentication infrastructure and identity management. The service includes:
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eduroam users get an eduroam account simply by redeeming invitation tokens which were previously generated by their IdP admin. With that account, they use eduroam for as long a time as the administrator has sanctioned the use. The users can view and manage their account status at all times. Multi-tenancy on this level means that the user only ever sees his own eduroam account and associated credentials.
Contacts
Service ManagerOwner | Development Team LeadDeputy Service Manager | L1 support | L2 support | L3 support |
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Miroslav Milinović | Stefan Winter | eduroam IdPs are required to enter helpdesk details for their tenancy level. This is the L1 support for their end users; all questions about account expiry, revocation of login permissions etc. is handled inside the IdP. eduroam NROs are providing the L1 support to the eduroam IdPs. help@eduroam.org is first level contact provided by GEANT, and primarily targeting end users. NROs participating in eduroam Managed IdP are encouraged to subscribe to cat-users@lists.geant.org as a more direct channel to the development team. In case of technical problems with the service itself, a "Message of the Day" (MOTD) is displayed on the web interface front page, immediately visible to both end users and administrators. | eduroam eduroam-ot@lists.geant.org | eduroam OT has direct links to development team |
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