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Best

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Practices 

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Incident

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Management 

• ENISA
  • http://www.enisa.europa.eu/act/cert/support/incident-management/files/good-practice-guide-for-incident-management/at_download/fullReport
  • 110 pages describing the incident managment process, made from the viewpoint of a CERT but pretty agnostic about "niche-market"
  • includes policies / outsourcing / (inter)national cooperation best practices, useful in the TF-NOC world

Change Management

• CISCO
  • http://www.cisco.com/en/US/technologies/collateral/tk869/tk769/white_paper_c11-458050.html
  • 23 pages PDF with a very generic content, heavily ITIL based

Other general BCP document collections

• Campus best practices
  • http://www.terena.org/activities/campus-bp/bpd.html

• IP Best Current Operational Practices

  • http://www.ipbcop.org/