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13:00 - Overview of plans (20 mins per task - swap detailed material min 1 week before meeting)
- T1 Federation and Campus (plan at T0 - Management and Business Development)
- T2 Research & SPs
- T3 Technology
- T4 eduroam (plan at T0 - Management and Business Development)
- Business Dev
- SA2 (T1 - Transition process, Test and validation, Software management, T2 - T&I DevOps, T4 - Production Optimization)
15:00 Coffee
15:30 Discussion on plans
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- Outreach & new users
- CBAs
- KPIs
17:15 eduGAIN Monitoring
17:45 Wrapup, close day 1
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08:30-09:00 Meet & greet, boarding pass, coffee
09:00-10:15 Transitions 15 Transitions to service
- Understanding the handover service documentation template - service definition, operational requirements & documentation and user support
- Designing OLAs for operations
- Tools & systems e.g.. ticketing requirements, shared helpdesk
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- Ann H
- Justin Knight
- Lukas Hämmerle
- Nicole Harris
- Brook Schofield
- Marina Adomeit
- Daniela Pöhn
- Maarten Kremers
- Mario Reale
- Miro
- Alessandra
- Niels van Dijk
- Stefan Winter
Topics
Please add your suggestions for topics for the in depth parts here. We can have up to two topics per session.
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Alternatively use the usual search/booking sites. Some people have found nice Airbnb stuff around Badenerstrasse in the past.
Minutes
Files
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