3rd SIG-NOC Tools Survey Results
The Special Interest Group – Network Operations Centres (SIG-NOC) is a community effort initiated by the National Research and Education Network organisations (NRENs) gathered under the GÉANT Association. SIG-NOC is an open forum where experts from the GÉANT Community and beyond exchange information, knowledge, ideas and best practices about specific technical or other areas of business relevant to the research and education networking community. SIG-NOC is the successor of the former TERENA Task Force on NOCs (TF-NOC).
The This is the third survey run by the SIG-NOC community (formerly Task Force on NOCs, TF-NOC) has run three surveys in order to gather updated useful information around the tools that are used for each one of the functions that NOCs feel responsible for. The TF-NOC completed and published its first Survey in December 2011, with a wide variety of questions, not only about tools and 14 different functions (such as monitoring, problem solving, performance, change management, ticketing, reporting and communication), but also about taxonomy, network, services and Best Practices. SIG-NOC published the second survey in 2016, more focused on tools and covering one more function (DDoS mitigation).In the third ‘NOC Tools Survey’ covered in this report, information about the software tools that NOCs use to operate networks and services. It was collected between June and September 2019 . This survey and it had 35 sections, that covered 16 functions that NOCs feel responsible for:
Monitoring
Problem Management
Ticketing
Reporting and Statistics
Configuration Management and Backup
Knowledge Management and Documentation
Performance Management
Security Management
Inventory Management
Communication, Coordination and Chat
Out-of-band Access Management
Resources Management
Change Management
DDoS Mitigation
Data Aggregation, Representation, Visualisation
Orchestration, Automation and Virtualisation
, adding orchestration, automation and virtualisation to the list from the previous survey. There was also one section dedicated to the adoption of standards and industry best practices as well as training activities in the NOCs. From the responses to the survey, 63 of them were reliable and detailed enough to be analysed.
The SIG-NOC team has built the 2019 SIG-NOC Tools Survey Report to summarise the results of the survey and the 2019 Tools Matrix, that contains the number and the institutions that use each tool for each function.
are summarised in this report. The anonymised survey data is also available in MS Excel format (i.e. raw data and zoomable graphs) for further analysis.
As the evolution of the NOCs has involved new responsibilities, new functions have been incorporated to the survey in every release. This 2019 survey, with 16 functions, incorporated 'Orchestration, Automation and Virtualisation' for the first time. The second survey, published by SIG-NOC in 2016, included 'DDoS Mitigation', covering 15 functions, and the first survey, completed and published by the TF-NOC in December 2011, contained questions about tools for 14 functions and also about taxonomy, network, services and best practices.
You can find the three reports below. Download the latest report in PDF (SIG-NOC Survey 2019) .
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Download the 2019 Tools Matrix (you need to download it and not just preview it to see the content of the comments):
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