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This page is holding information about L1, L2 and L3 user support, the way it is set up, who is providing each level of support and relating documentation.

RESPONSIBLE: Information provided here is initially populated by the development team (during the transition phase), and revised based on the need or in a yearly service check by eduroam Managed IdP Service Managerperiodically.

End-User

End-User L1 support

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A. Decision by the IdP - if yes, use UI to prolong access and add new tokens - if no, absorb user's response.

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