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Convention for labels

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• no caps, except acronyms
• no spaces between words

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• , use "-"
• labels will be structured in a hierachical way

• all proposed labels are in bold

Functional labels

• restriced
  • this label means the content is restriced to TF-NOC participants
• wil-meeting
  • this label is used to label Work Item Leader meetings, minutes

Different Work Items

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• taxonomy

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  • • this item

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  • • focusses on the

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  • • different attributes of

  ...

  • • a NOC, the different kind of NOCs and their inner workings
  • front-end
    • this item focusses on the interactions between the NOC and its users.
  • tools
    • this item focusses on the different kind of tools a NOC uses and how the NOC interacts with them
    • monitoring all tools (and procedures) related to monitoring the network and systems
    • reporting all tools (and procedures) related to producing reports (internal and external)
    • recording all tools (and procedures) related to recording history eg traffic usage in Cacti
  • collaboration
    • this item focusses on the communication and collaboration
  • best-practice
  • liaison

  ...

  • • of the NOC towards third parties
  • facilitation
    • this item focusses on facilitating the collection of the documents and make the collection more structured
  • liaison
    • this item focusses on the integration and collaboration with other communities

  Generic Labels

  • personnel
    • this page concernslabel concerns everything related to personnel issues and consists of
      • engaging
      • educating
      • changing
      • removing
      • outsourcing
      • shift
      • responsibility
  • workflow
    • this label concerns everything related to workflows in the broadest sense
  • procedures
    • this label concerns everything related to procedures that are in place in the different NOCs
  • workflow
  • procedures
  • contact-method
    • this label concerns everything related to the different means that the NOC contact and can be contacted in, and consists of
      • e-mail
      • phone
    • • • • call-intake
          • IVR
          • call-duration
          • call-logging
          • call-mechanisms
        • fax
        • form
        • sms
        • web
    • SLA
    • SLD
    • telco
      • this label concerns everything related to procedures / agreements / contracts / contacts with telecommunication operators
    • hardware
      • this label concerns everything related to the physical hardware of which the network consists
    • upgrade
      • this label concerns everything related to the upgrading of the system software of network elements
    • configuration
      • this label concerns everything related to the configuration of the network and configuration managament as described in the ITIL framework
      • architecture
        • this label concerns everything related to the network design & architecture
    • ip TCP/IP topics
    • transmission Optical transmission systems
    • switching Switching in the backbone network
    • LAN LAN technologies and systems
    • third-parties
      • this label concerns everything related to procedures / agreements / contracts / contacts with third parties and more specifically
      • telco
        • this label concerns everything related to procedures / agreements / contracts / contacts with telecommunication operators
      • vendor
    • RMA
      • this label concerns everything related the replacement and installing of hardware
    • incident
      • change
      • • this label concerns everything related to the incident management as described in the ITIL framework
      • change
        • this label concerns everything related to the change management as described in the ITIL framework
      • problem
        • this label concerns everything related to the problem management as described in the ITIL framework
        contact