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Table of Contents

Team

Marko Eremijamarkoeremija@amrestbaDFNpempe@dfn
AreaOrganisationTotal MMFTEPersonEmail
Harmonization, support, OLA/SLA, Terms of use, harmonization CARNET14.4030%Vlado Pribolsanvlado.pribolsan@carnet.hr
LeadershipGÉANT Association11.5224%Nicole Harris

nicole.harris@geant.org

Operations




Operations - monitoring and data analytics


Confirm when Dragana is coming back - likely to be April / May???

UoB (AMRES)19.2040%

Dragana Despic

Nemanja Ninkovic

nemanja.

ninkovic@amres.ac.rs

dragana.despic@amres.ac.rs



Operations - MA: data analytics for start and we can talk to Boro as well to see his interestsf-ticks and then expanding ELKMARNET14.4030%Boro Jakimovskiboro.jakimovski@finki.ukim.mk
Operations - monitoring, encryption, eduGAIN supportGÉANT Association19.2040%Brook Schofield

brook.schofield@geant.org

Operations - lead architect

Dick re-allocated to Task 1.

GÉANT Association19.2040%Dick Visser

dick.visser@geant.org

Operations - GLPIRENATER2.405%Anass Chablianass.chabli@renater.fr
OperationsGÉANT Association9.6020%New geant hire60% (increased to include allocation that was with Dick)Stephen Lovellstephen.lovell@geant.org
eduPKI / encryption




eduPKI OperationsDFN (DFN-CERT)12.0025%Reimer Karlsen-Masur, Jan Klever

karlsen-masur@dfn-cert.de

klever@dfn-cert.de

Harmonization




Harmonization, support, OLA/SLA, Terms of use, harmonizationDFN4.8010%Wolfgang Pempepempe@dfn.de
Harmonization, support, OLA/SLA, Terms of use, harmonizationDFN (BADW-LRZ)14.4030%Michael SchmidtMichael.Schmidt@lrz.de
Harmonization, supportGÉANT Association4.8010%

Casper Dreef

(additional 10% in eduGAIN task)

casper.dreef@geant.org


Harmonization, support, OLA/SLA, Terms of use, harmonization CARNET14.4030%Vlado Pribolsanvlado.pribolsan@carnet.hreduPKI OperationsDFN (DFN-CERT)12.0025%Reimer Karlsen-Masur, Jan Klever

karlsen-masur@dfn-cert.de

klever@dfn-cert.de
Total
142.92


Overview

The goal of this task is to support the service delivery in Task 1 for the benefit of the research and education community and research collaborations, in order to meet operational standards and community expectations for business-critical applications, by supporting a core set of functions that are common to all T&I services. The key objectives of this task are to define the baseline (minimum requirements and recommendations) of production operations, provide the support services, infrastructure and tools in collaboration with WP9, and cater for other common services operational and management requirements. This support includes: 

...

  • Continue work on establishing central monitoring platform with at least two T&I services monitored in the Y1. 
  • Continue work on establishing central data analytic platform with at least one T&I services using it in Y1. 
  • Establish necessary agreements with the infrastructure providers (VMs etc), as per services requirements. (ongoing activity, as requested by services) 
  • Provide support to services in defining OLA and other agreements. (ongoing activity, as requested by services )
  • Support services to define the DPA agreements, in collaboration with the GEANT GDPR team.
  • Collect the requirements for software development infrastructure (repositories, continuous integration, testing etc) and work with other partners to enable them for WP5 ( from WP9 (Marcin), NRENs, Commercial solutions) 

Work Items

For work progress in GN4-2 please see: Core team roadmap.  

For the Service Status Dashboard please see: Service Status Dashboard.

Sub TasksDescription
Priority (1-lowest, 5-highest)

Status

Status
colourGreen
titleFINISHED

Status
titlenot started

Status
colourYellow
titleIN PROGRESS

Due DateAssigned toCommentMonthly Status - March
3.1. VMs and Websites.  Lead:
    Support :
Dick Visser .  Sub task no longer active - now controlled by T0 and T1.
Support for implementation of VMsThis work item will support requirements for VMs from T&I services and look to consolidate the current infrastructure.  Work will be coordinated with the Resource Inventory sub-task to support cataloguing of existing architecture. 

Status
colourGreen
titleCOMPLETE

ongoingDick Visser, Brook Schofield
  • This will be either on GÉANT VM platform or AWS via TI Sparkle.
  • Support requests for new VMs via the GÉANT policy or other processes.
  • Document current architecture (e.g. where do we have stuff??)

AWS and GÉANT offer in place - budget requests for AWS to go to Licia and Marina.

Successful call with

Issue with GÉANT platform.  Raised with PLM.

To do: sign documentation with TI Sparkle.

Support for websitesEnsure that operational functionality of service websites is fully in place.

Nicole HarrisWordpress successfully supported by GÉANT IT.

To do: put in place a process for editorial control of websites.
3.2 Monitoring
-
.  Lead:
  Support:
Boro Jakimovski.  Task not currently active

Review of Zabbix / links to data analytics

Use of ELK

This work item will review the current status of monitoring across the services

Status
colourRed
titlePAUSED


Boro Jakimovski,

Dick Visser, Brook Schofield,

This work item was initially intended to provide centralised monitoring for the T&I services but in the new structure for service delivery for the T&I services in GN4-3 this proved very difficult.

A small pilot of Zabbix with eduTEAMS was not successful as it didn't provide the desired functionality.

Work is currently focused on ELK and f-ticks for eduGAIN and is fully focused on that task.  A review will take place to see if this can be extended.

Dick has put in place temporary monitoring of some of the central functions at nagios.terena.org. 

A different approach to monitoring - creating an incubator project of interested people - has been proposed.


Work with T1 for now.
3.3 Resource Inventory.  Lead: Anass Chabli.


Status
colourYellow
titleSLOW PROGRESS


Anass Chabli, Dick VisserWhile we are actively exploring GLPI - there is also https://snipeitapp.com/ but also work on licence management within the PLM process which could reveal software components. I think this challenge is much broader than initially thought - but maybe we can get involved in all of these other areas of exploration.
3.4 Encryption and Certificates
- lead TBA, supporting, TBA
eduPKIHSM requirementsCertificate Strategy
. Lead Reimer Karlsen-Masur.
eduPKI


Reimer Karlsen-Masur, Jan KleverGN4-2 Wiki  https://wiki.geant.org/display/timops/eduPKIVC arranged to discuss future service proposals.
HSM requirements


Brook Schofield
Mainly sitting with T2 at the moment.
Certificate Strategy


Reimer Karlsen-Masur, Jan Klever

Certificates Strategy Working Group

https://docs.google.com/document/d/1DwpIEqxXAdj7h1Ec2-aaX7JYN_EG7lVOHU3fW5Igt6s/edit?pli=1#heading=h.rrgm7xz0o0i9

Still looking for a volunteer to finish.
Analytics
  • Analytics  Task no longer active - service managers want to control this.
Review use of ELK for data analytics

Status
colourRed
titlePAUSED


Boro Jakimovski,


See monitoring. 

3.6 Service Support
Team: Brook, Casper, Vlado, Michael, Wolfgang, Pål, Nicole

OLA and DPADefine OLA for each service
3

Status
titleIN PROGRESS

on going

Vlado,

on going

Casper, Michael

  • Review status on Service Status Dashboard. OLAs are in place for eduTEAMS and eudroam Managed IdP but not for other services.
  • DPA - liaise with Ana and Magdalena.
Nicole emailed on 29th March 2019.
Service Status DashboardMaintain information on the Service Status Dashboard for monitoring services and information for Service Owners

Status
colourGreen
titlecomplete

on goingNicole HarrisService Status Dashboard.
Policy and Governance - eduGAINSupport policy and governance work for each service
3TBD

Status
titleIN PROGRESS

on going
TBD
Brook Schofield,
  • Agreed that support for eduGAIN policy and SG will continue in GN4-3.
 Software supportWorking with Marcin and team (WP9?)
Open question on responsibility for policies. 
Policy and Governance - eduroamSupport policy and governance work for each service

Status
titlein progress

on going

Wolfgang Michael
Brook

  • Membership management - this needs to be agreed.
  • Have agreed that a review of the eduroam policy is needed with a reflection back up to the GeGC compliance statement. 
Work required on policy outlined in sub-task pages. 
Policy: CoCoThis work will support the implementation of CoCov2.

Status
titlein progress

on goingNicole Harris, Pål Axelsson, Wolfgang
  • Support for establishing CoCo v2 and GÉANT as the Monitoring Body. 

First meeting with sub-group held.

Mikael is allocated to T4.  Makes more sense for T4 to do this?

.