Best Practices
Incident Management
- ENISA
- http://www.enisa.europa.eu/act/cert/support/incident-management/files/good-practice-guide-for-incident-management/at_download/fullReport
- 110 pages describing the incident managment process, made from the viewpoint of a CERT but pretty agnostic about "niche-market"
- includes policies / outsourcing / (inter)national cooperation best practices, useful in the TF-NOC world
Change Management
- CISCO
- http://www.cisco.com/en/US/technologies/collateral/tk869/tk769/white_paper_c11-458050.html
- 23 pages PDF with a very generic content, heavily ITIL based