Please describe service metrics by populating the table in line with these instructions.
#
| Metric name
| Is KPI?
| Description
| Conceptual level
| Aspect(s)
| Current visibility
| Methods and tools
| Frequency/period
| Target
| Events and alerts
| Processing of results
| Responsible
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| 1 | User can logon using his federated login username/password | Manual check | |||||||||||||||||||||||
| 2 | User can reach the page from his administrative space | Manual check | |||||||||||||||||||||||
| 3 | FoD platform is stable and always accessible | Manual check / Nagios alarms | |||||||||||||||||||||||
| 4 | Easy and clear to navigate through the GUI and perform tasks | Survey | |||||||||||||||||||||||
| 5 | User can create a rule populating as many of the predefined fields as he wishes on the 'Add Rule' tab |
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Historical Data
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