Step 5: EvaluationIt is important to know to what extent the learning program has been successful. Ideally, elements of evaluation are built into each stage of the training process with the basic questions to consider being: "What do we want to find out?" and, "How feasible is it to find out?" | ||
Evaluation should be properly planned during the Preparation Stage, and steps may include:
Evaluation measurements need to consider both Hard Data and Soft Data. Hard data consists of easily quantifiable units, such as work items produced or delivered, time taken to complete tasks etc. Measurements of hard data are evidence-based and objective. Soft data is concerned with aspects such as attitudes, soft-skills, motivation and satisfaction levels. Measurements of soft data rely mostly on people's perceptions and are subjective. The Kirkpatrick model of evaluation considers four levels of evaluation:
Evaluation procedures must obtain valuable information, whilst being as unobtrusive to the flow of business as possible. Next Step: Training Needs >> | All this in a document?Here you go: |