This Knowledge Base contains a set of useful documents we used during the service validation and testing process. 

DocumentPurpose
Acceptance Criteria (example)Input to the service assessment (by Service Operation Manager, CSI manager)
User Support SurveyEvaluating service support  (by users)
System Usability Scale
[ source:  Brooke, J. "SUS: a "quick and dirty" usability scale". In P. W. Jordan, B. Thomas, B. A. Weerdmeester, & A. L. McClelland. Usability Evaluation in Industry. London: Taylor and Francis, 1996 ]
SUS give us global view of subjective assessments of usability.

Test Plan description (applicable to any evaluation, test or audit that involves a group of participants)

Subjects that need to be discussed, defined and agreed between the requester and evaluators before the assessment is commenced
Input to the security audit (pen testing and security code audit)Getting the input to start the audit
Pre-assessment surveyGrabbing the preliminary information about the service candidate to production
Automatic quality code reviewA brief summary of the automated source code analyze procedure
User view on a software qualityA simple questionnaire to gather the user point of view about a software and its perception of quality
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