Please describe service metrics by populating the table in line with these instructions.

#

Metric name

Is KPI?

 

Description

Conceptual level

Aspect(s)

Current visibility

Methods and tools

Frequency/period

Target

Events and alerts

Processing of results

Responsible

 
1 User can logon using his federated login username/password
     Manual check     
2 User can reach the page from his administrative space
      Manual check     
3 FoD platform is stable and always accessible
     Manual check / Nagios alarms     
4 Easy and clear to navigate through the GUI and perform tasks
    Survey     
5 User can create a rule populating as many of the predefined fields as he wishes on the 'Add Rule' tab

May use ''Expand' Macro to fit long descriptions.

   
Manual check
  

May use ''Expand' Macro to fit long descriptions.

May use ''Expand' Macro to fit long descriptions.

 


Historical Data

Metric name


Start date

End date

Baseline

Target

Measured

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