CONTEXT: TF-CPR
This is an official work item of TF-CPR and most work in this area is likely to occur during worskhop sessions within TF-CPR meetings. However, anyone is welcome to contribute.
DESCRIPTION OF WORK:
The description in the Tf-CPR Terms of Reference is: "Identify topics from among presentations, or to be worked on in group workshops or online, to be turned into a “How
TASK LEADER:
ROLAND EUGSTER (SWITCH)
HOW TO CONTRIBUTE:
Please TF-CPR members are requested to fill in topics where they you feel competent and that can be of interest to other NRENs.
The topics highlighted in green are those identified as the NRENNRENs' s two immediate priorities.
Feel free to edit and add other topics as they occur to you!
Tasks:
Check Campus Best Practice if any external topics can be re-purposed / or to see if our topics can be published through them.
Comments:
Less text more visual. Videos often boild down the best practices anyway. Maybe need to combine 'internal cookbook' and external 'best practices' approach.
| TOPIC | DESCRIPTION | NREN with experience | TYPE of EXISTING DOC | AREAS of EXPERIENCE or EXPERTISE | CURRENT STATUSNEEDS UPDATE? | TARGET AUDIENCE | DEADLINE or DATE of ACCOMPLISHMENT | NEXT STEPS | MATERIALS AVAILABLE to SHARE (materials, links, contacts, resources) | COMMENTS | ACTIONS | CONTACT for DETAILS | |||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Crisis communication | Set up an internal organisation and training to prevent or react on a crisis | SWITCH |
| in progressno | internal | June 14 | Prior to crisis communications, a risk managment needs to be in place. | Set-up Handbook, Darksites, Text Templates. Carry out Internal Crisis and Media Training2015 |
| Concept (in German) | Crisis communications builds on a risk management analysis | roland.eugster@switch.ch | |||
| Online | MagazinMagazine | Shift of focus from printed magazine to online magazine | SWITCH | Concept | no | external (b2b and b2c) incl. media, internal
| finished | all stakeholders | up and running since April 2014 | Concept (in German) | Needs to be | intedratedintegrated in online communication concept, needs dedicated staff | roland.eugster@switch.chMalware process | ||
| CRM | Create an internal awareness on how to manage and keep track of customer relationships | SWITCH | Concept |
| finishedno | internal and external (b2b, business to customer) | 2014 | publish through Campus Best Practice? | up and running since 2012 | Concept (in German) | SWITCH runs the open source version of SugarCRM Check Campus Best Practice Check which NRENs interested - is it going to become law for everyone? | roland.eugster@switch.ch | |||
| event management | Checklist | internal - TF-CPR & NRENs | list materials available to share e.g. SWITCH spaceship! | SWITCH has stipulated which types of events PR team will not help to plan through resources, so checklists and tools for colleagues good. | |||||||||||
| ARNES | |||||||||||||||
| FCCN | |||||||||||||||
| how did we suvcceed succeed in promoting x | |||||||||||||||
| how to sell NREN services | yes | yes | may need to develop a toolkit that rises above the national constraints | ||||||||||||
| BoD | |||||||||||||||
| How to make a good case study | no | ||||||||||||||
| social media | Jumpstart Pack | ||||||||||||||
| website design & usability |