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<div style="width: 3em"/>


Metric name

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Is KPI?

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Description

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<div style="width: 5em"/>


Current visibility

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<div style="width: 5em"/>


Methods and tools

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Frequency/period

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Target

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<div style="width: 3em"/>


Events and alerts

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Processing of results

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Responsible

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SeamlessAccess Service
  •   
HTTPS check uptime and uptime response time of service.seamlessaccess.orghttps://status.seamlessaccess.org 

Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica,

Feeds status.io with results from norhtamerica+europe

1 minute

If down, sends email to SA ops team 

after 2 minutes from the region northamerica+europe

instantly from the region  asiapacific and latinamerica

Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
2SeamlessAccess Service
  •   
Page speed of service.seamlessaccess.orgInternally within pingdomVarious page speed  and quality checks by pingdom30 minutes
-Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
3SeamlessAccess Metadata
  •   
HTTPS check uptime and uptime response time of md.seamlessaccess.orghttps://statusmd.seamlessaccess.org 

Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica,

Feeds status.io with results from norhtamerica+europe

1 minute

If down, sends email to SA ops team 

after 2 minutes from the region northamerica+europe

instantly from the region  asiapacific and latinamerica

Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
4SeamlessAccess Metadata
  •   
Page speed of md.seamlessaccess.orgInternally within pingdomVarious page speed  and quality checks by pingdom30 minutes
-Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
5SeamlessAccess website
  •   
HTTPS check uptime and uptime response time of seamlessaccess.orghttps://status.seamlessaccess.org 

Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica,

Feeds status.io with results from norhtamerica+europe

1 minute

If down, sends email to SA ops team 

after 2 minutes from the region northamerica+europe

instantly from the region  asiapacific and latinamerica

Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
6SeamlessAccess website
  •   
Page speed of seamlessaccess.orgInternally within pingdomVarious page speed  and quality checks by pingdom30 minutes
-Pingdom sends monthly report to SA ops teamSeamlessAccess ops team



The service is monitored by SUNET NOC as well in their own platform. The documentation of it is found here https://wiki.sunet.se/display/sunetops/Monitoring.