You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 9 Next »

Individual service components are monitored from a dedicated Nagios instance operated by SUNET ops. 

The overall service availability is monitored from the pingdom.com platform from multiple locations world wide. Pingdom checks from notrhamerica/europe are integrated with public status pages delivered by status.io platform and available  at https://status.seamlessaccess.org 

Pingdom.com and status.io platforms are procured for SeamlessAccess needs, and admins are SA ops team. The owner should be transferred to the SA ops team shared account. 


#

Metric name

Is KPI?

 

Description

Current visibility

Methods and tools

Frequency/period

Target

Events and alerts

Processing of results

Responsible

 
SeamlessAccess Service
  •  
HTTPS uptime and response time of service.seamlessaccess.orghttps://status.seamlessaccess.org 

Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica,

Feeds status.io with results from norhtamerica+europe

1 minute

If down, sends email to SA ops team 

after 2 minutes from the region northamerica+europe

instantly from the region  asiapacific and latinamerica

Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
2SeamlessAccess Service
  •  
Page speed of service.seamlessaccess.orgInternally within pingdomVarious page speed  and quality checks by pingdom30 minutes
-Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
3SeamlessAccess Metadata
  •  
HTTPS uptime and response time of md.seamlessaccess.orghttps://md.seamlessaccess.org 

Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica,

Feeds status.io with results from norhtamerica+europe

1 minute

If down, sends email to SA ops team 

after 2 minutes from the region northamerica+europe

instantly from the region  asiapacific and latinamerica

Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
4SeamlessAccess Metadata
  •  
Page speed of md.seamlessaccess.orgInternally within pingdomVarious page speed  and quality checks by pingdom30 minutes
-Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
5SeamlessAccess website
  •  
HTTPS uptime and response time of seamlessaccess.orghttps://seamlessaccess.org 

Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica,

Feeds status.io with results from norhtamerica+europe

1 minute

If down, sends email to SA ops team 

after 2 minutes from the region northamerica+europe

instantly from the region  asiapacific and latinamerica

Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
6SeamlessAccess website
  •  
Page speed of seamlessaccess.orgInternally within pingdomVarious page speed  and quality checks by pingdom30 minutes
-Pingdom sends monthly report to SA ops teamSeamlessAccess ops team
  • No labels