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Team

AreaOrganisationTotal MMFTEPersonEmail
Harmonization, support, OLA/SLA, Terms of use, harmonization CARNET14.4030%Vlado Pribolsanvlado.pribolsan@carnet.hr
LeadershipGÉANT Association11.5224%Nicole Harris

nicole.harris@geant.org

Operations - monitoring and data analyticsUoB (AMRES)19.2040%Dragana Despic
Marko Eremija

marko.eremija@amres.ac.rs

dragana.despic@amres.ac.rs

Operations - MA: data analytics for start and we can talk to Boro as well to see his interestsMARNET14.4030%Boro Jakimovskiboro.jakimovski@finki.ukim.mk
Operations - monitoring, encryption, eduGAIN supportGÉANT Association19.2040%Brook Schofield

brook.schofield@geant.org

Operations - lead architectGÉANT Association19.2040%Dick Visser

dick.visser@geant.org

Operations - GLPIRENATER2.405%Anass Chablianass.chabli@renater.fr
OperationsGÉANT Association9.6020%New geant hiretba
Harmonization, support, OLA/SLA, Terms of use, harmonizationDFN4.8010%Wolfgang Pempepempe@dfn.de
Harmonization, support, OLA/SLA, Terms of use, harmonizationDFN (BADW-LRZ)14.4030%Michael SchmidtMichael.Schmidt@lrz.de
Harmonization, supportGÉANT Association4.8010%

Casper Dreef

(additional 10% in eduGAIN task)

casper.dreef@geant.org


eduPKI OperationsDFN (DFN-CERT)12.0025%Reimer Karlsen-Masur, Jan Klever

karlsen-masur@dfn-cert.de

klever@dfn-cert.de

Total
142.92


Overview

The goal of this task is to support the service delivery in Task 1 for the benefit of the research and education community and research collaborations, in order to meet operational standards and community expectations for business-critical applications, by supporting a core set of functions that are common to all T&I services. The key objectives of this task are to define the baseline (minimum requirements and recommendations) of production operations, provide the support services, infrastructure and tools in collaboration with WP9, and cater for other common services operational and management requirements. This support includes: 

  • Supporting IT tools delivery and operational infrastructure resources, including: proxy use of the supporting tools already available in WP9 and other WPs such as ticketing system and VM infrastructure and complement this with tools that are not readily available for T&I services such as monitoring (including dashboards reporting and alerting), and data analytics.
  • Service operations harmonisation and baselining: create appropriate templates and policies such as: internal operational policies and checklists, service level agreements/operational level agreements (SLAs/OLAs) templates, terms of use/acceptable use policy (AUP) and privacy notices. Support adoption of best practices and well-known policy frameworks across all relevant services, tools and pilots in WP5.
  • PKI and signing requirements: certificates support via eduPKI, encryption requirements, etc.
  • Support for Task 1 services: liaise with each service in Task 1 and identified pilots enabling them to use the core IT tools and operational infrastructure resources, and engage in harmonisation efforts for service operations. Additionally, the task can offer dedicated operational support to services that may require assistance (for instance, by managing specific functions within the service operational team).
  • Supporting membership policy management for organisations joining services where GÉANT has legal signatory responsibilities and engaging in business development activities with Task 4, where needed.

In summary, the key objectives of Task 3 are:

  • Provide infrastructure resources and tools necessary for the operations of the T&I services, in collaboration with WP9 and other WPs.
  • Ensure that all T&I services are operated according to appropriate legal requirements and service requirements via the use of OLAs, DPAs and respective service policy.
  • Ensure that security and relevant best practices are followed by T&I services.

Year 1 aims:

  • Continue work on establishing central monitoring platform with at least two T&I services monitored in the Y1. 
  • Continue work on establishing central data analytic platform with at least one T&I services using it in Y1. 
  • Establish necessary agreements with the infrastructure providers (VMs etc), as per services requirements. (ongoing activity, as requested by services) 
  • Provide support to services in defining OLA and other agreements. (ongoing activity, as requested by services )
  • Support services to define the DPA agreements, in collaboration with the GEANT GDPR team.
  • Collect the requirements for software development infrastructure (repositories, continuous integration, testing etc) and work with other partners to enable them for WP5 ( from WP9 (Marcin), NRENs, Commercial solutions) 

Work Items

For work progress in GN4-2 please see: Core team roadmap.  

For the Service Status Dashboard please see: Service Status Dashboard.

Sub TasksDescription

Status

FINISHED

NOT STARTED

IN PROGRESS

Due DateAssigned toComment
3.1. VMs and Websites.  Lead: Dick Visser   Support : Brook Schofield
Support for implementation of VMsThis work item will support requirements for VMs from T&I services and look to consolidate the current infrastructure.  Work will be coordinated with the Resource Inventory sub-task to support cataloguing of existing architecture. 

IN PROGRESS

ongoingDick Visser, Brook Schofield
  • This will be either on GÉANT VM platform or AWS via TI Sparkle.
  • Support requests for new VMs via the GÉANT policy or other processes.
  • Document current architecture (e.g. where do we have stuff??)
Support for websitesEnsure that operational functionality of service websites is fully in place.


3.2 Monitoring - Lead: Boro Jakimovski  Support:
Review of Zabbix / links to data analyticsThis work item will review the current status of monitoring across the

Boro Jakimovski,

Dragana Despic, Marko Eremija


3.3 Resource Inventory




Anass Chabli, Dick Visser
3.4 Encryption and Certificates - lead TBA, supporting, TBA
eduPKI


Reimer Karlsen-Masur, Jan KleverGN4-2 Wiki  https://wiki.geant.org/display/timops/eduPKI
HSM requirements


Brook Schofield
Certificate Strategy


Reimer Karlsen-Masur, Jan Klever

Certificates Strategy Working Group

https://docs.google.com/document/d/1DwpIEqxXAdj7h1Ec2-aaX7JYN_EG7lVOHU3fW5Igt6s/edit?pli=1#heading=h.rrgm7xz0o0i9

3.5 Data Analytics
Review use of ELK for data analytics


Boro Jakimovski,

Dragana Despic, Marko Eremija


3.6 Service Support
Team: Brook, Casper, Vlado, Michael, Wolfgang, Pål, Nicole

OLA and DPADefine OLA for each service

IN PROGRESS

on going

Nicole Harris, Vlado?
Casper

  • Review status on Service Status Dashboard. OLAs are in place for eduTEAMS and eudroam Managed IdP but not for other services.
  • DPA - liaise with Ana and Magdalena.
Service Status DashboardMaintain information on the Service Status Dashboard for monitoring services and information for Service Owners

IN PROGRESS

on goingNicole HarrisService Status Dashboard.
Policy and Governance - eduGAINSupport policy and governance work for each service

IN PROGRESS

on goingBrook Schofield
Policy and Governance - eduroamSupport policy and governance work for each service

IN PROGRESS

on goingTBD - Wolfgang? Michael?
  • Membership management - this needs to be agreed.
  • Have agreed that a review of the eduroam policy is needed with a reflection back up to the GeGC compliance statement. 
Policy: CoCoThis work will support the implementation of CoCov2.

IN PROGRESS

on goingNicole Harris, Pål Axelsson
  • Support for establishing CoCo v2 and GÉANT as the Monitoring Body. 
Software supportTBDTBDTBDTBDWorking with Marcin and team (WP9?). 
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