Introduction:
In September 2016 SIG-Marcomms formulated the need for a larger workshop or exercise about crisis management and crisis communication. Crisis management is becoming an increasingly urgent topic for NREN's and different SIG's and TF's have signaled a need for more discussion, awareness and training on this subject.
To fulfill this need and to facilitate the broader discussion about crisis management between all relevant communities, GEANT will organize a two day crisis management event in November 2017.
To get a clearer idea of what kind of crises NREN's are dealing with, you can read the blog of the SIG-Marcomms meeting here: https://blog.geant.org/2016/09/30/keep-calm-and-carry-on-communicating/.
Venue and dates:
The University of Malaga has kindly accepted to host this event on November 21st and 22nd.
Goals of the event
- Ensuring awareness of crisis management as a priority throughout the community;
- Ensuring all NRENs have the tools and guidelines to form or enhance their crisis management plans and procedures;
- Creating a common understanding and terminology to deal with crises on a European (long term: global) scale;
- Kickstart an overarching Crisis Management community to share best practices.
- Everyone goes away with at least one point of action on crisis management
Deliverables from the event:
- Rudimentary guide to write/template for crisis management plans on an NREN level
- Rudimentary European CM procedure
- Key contact lists for major incidents
- Agreed upon language to describe incidents/ shared terminology
- Set of roles defined
- Inventory: who is working on what
Draft programme (all times in CEST)
Time | What | Notes |
9.00 – 9.30 | Welcome - Mentimeter | Setting expectations This is the start of a process |
9.30 – 10.00 | Lightning talks | Sharing failures |
10.00 – 10.30 | Coffee break |
|
10.30 – 12.00 | Round of workshops - How to communicate externally - How to communicate internally - Thriving under pressure - Pitfalls of crisis management | To be expanded upon |
12.00 – 12.30 | Lightning talks | Sharing more positive experiences |
12.30 – 13.30 | Lunch |
|
13.30 – 16.30 | Crisis simulation exercise | Introduction with rules and goals Playing out the exercise with observers present |
16.30 – 17.00 | Conclusions from observers | Leading into the discussions for the next day |
19.00 | Dinner and drinks | Maybe some sharks and zombies |
November 21
Time | What | Notes |
9.00 – 9.30 | Introduction | Explaining what we are going to do |
9.30 – 10.00 | Lightning talks | Best practices |
10.00 – 12.30 | Explorers and Receivers exercise in 4 rounds of half an hour Tea and coffee after round 2 | - Rudimentary guide to write/template for crisis management plans on an NREN level - Rudimentary European CM procedure - Key contact lists for major incidents - Agreed upon language to describe incidents/ shared terminology - Set of roles defined |
12.30 – 13.30 | Lunch |
|
13.30 – 14.30 | Presentations by receivers and next steps | Actively asking for volunteers to take the next steps |
14.30 – 15.00 | End of the event - Mentimeter to see if all expectations were met | Last conclusions |
Target group:
- People from SIG-ISM, SIG-NOC, SIG-Marcomms, SIG-MSP, TF-CSIRT
Working group:
The working group consists of:
- Robert Tofte, Nordunet - SIG-ISM
- Robert Haymon-Collins, Jisc - SIG-Marcomms
- Laetitia Lagneau, Belnet - SIG-Marcomms
- Wojciech Bohdanowicz, PSNC - SIG-Marcomms
- Damian Niemir, PSNC - SIG-Marcomms
- Giovanni Sorenti, Jisc - SIG-NOC
- Joze Hanc, ARNES - SIG-NOC
- Jordi Guijarro, CSUC - TF CSIRT
- Francisco Monserrat, RedIRIS - TF CSIRT
- Victoriano Giralt, University of Malaga
- Nicole Harris, GEANT
- Sigita Jurkynaitė, GEANT
- Dick Visser, GEANT
- Steffie Bosman, GEANT
- Charlie van Genuchten, GEANT
Tasked with:
- creating a scenario outline
- making a short-list of speakers/trainers for the second day
There is a preliminary planning available.